Welcome

If you have any questions or concerns, don't hesitate to send us a message! We'll happily answer questions relating to our pieces in stock or any pieces you've received from us.

Payments

We accept most major credit cards, Apple Pay, PayPal and Etsy gift cards.

All payments are expected up front, paid in full for all customs and existing inventory.

Cancellations are only accepted on items not yet marked as shipped.

Shipping

We ship all items USPS. Shipping is always discreet. If you would like a different carrier please contact us to arrange shipping prior purchasing the item.

All orders will ship out next business day from date of purchase.

We are not responsible for any Duty, VAT or additional taxes that may be charged after the purchase of your items. It is the sole responsibility of the international buyer to check local regulations when buying exported goods.

Additional

Shipping is always discreet.

Existing inventory cannot be altered.

All customs will available through custom listings only.

All pieces are made from quality borosilicate glass, and are dishwasher safe.

Feel free to contact us if you have any questions!

All questions will be answered between the hours of 8am to 8pm MST, Monday through Saturday.

Frequently Asked Questions

Do you take custom orders?

Yes we do! While we cannot guarantee exact results, we will get as close as we can to specified colors, sizes, etc.

When approaching us about a custom order, please feel free to refer to some of our past works as well! Our sold orders page has thousands of works.

It's also worth noting that some color combinations may be unable to be done due to extinct or incompatible colors / forms. We'll let you know if that's the case.

Custom orders come with an 8-week turnaround.

How do I care for my toys?

Our toys are easy to keep care of. A simple wash with isopropyl alcohol or hydrogen peroxide will clean it up well. They're also dishwasher-safe!

Check out our blog here for an extensive glass care guide:

https://glassbywoozy-blog.tumblr.com/post/140236269821/glass-care-guide?is_related_post=1

What is annealing, and why is it so important?

Annealing is the process of allowing glass to cool slowly to remove internal stresses. This ensures that the piece is sturdy and not likely to break due to small impacts.

We follow the Corning Museum's guidance on annealing pieces to ensure each piece leaves our shop body-safe. We also go above-and-beyond and thoroughly inspect each piece under a polariscope before sending them on their way.

For more on our quality-control process, check out our blog on it here: https://glassbywoozy-blog.tumblr.com/post/147800400281/our-quality-control-process

What is annealing, and why is it so important?

Annealing is the process of allowing glass to cool slowly to remove internal stresses. This ensures that the piece is sturdy and not likely to break due to small impacts.

We follow the Corning Museum's guidance on annealing pieces to ensure each piece leaves our shop body-safe. We also go above-and-beyond and thoroughly inspect each piece under a polariscope before sending them on their way.

For more on our quality-control process, check out our blog on it here: https://glassbywoozy-blog.tumblr.com/post/147800400281/our-quality-control-process

Are your pieces solid or hollow?

All of the toys we list on our shop are strictly solid borosilicate glass. We do this so our pieces are solid and will last for many years to come and for our own safety philosophy.

Do you offer your pieces for wholesale?

We do not offer our pieces for wholesale, and have no intent to as we spend a lot of time to ensure each piece is properly annealed and beautifully colored.